Six practice areas. One objective: institutions people trust.
Clients engage us for a single audit, a capacity building programme, or a sustained retainer that combines measurement, advisory and communication support.
REPUTE360° Reputation Audit
A comprehensive assessment of institutional reputation across internal and external stakeholders. The audit establishes a baseline score, identifies the drivers of trust and distrust, and sets out a prioritised plan of action.
- Stakeholder mappingIdentification and prioritisation of the groups that shape your reputation
- Staff perception surveyConfidential assessment of internal culture, pride and alignment
- External stakeholder surveyCitizens, customers, partners, regulators and opinion leaders
- Media and digital sentimentAnalysis of coverage, tone and online conversation
- Document and service reviewCharters, complaints records and service point experience
- Scorecard and roadmapWeighted reputation score, findings and recommendations
Perception Intelligence and Monitoring
Reputation changes daily. Our perception intelligence service gives leadership a regular, structured view of how the institution is being discussed, by whom, and with what effect.
- Media and social listeningTracking of mentions, themes and influential voices
- Issues early warningFlags on emerging risks before they escalate
- Periodic intelligence briefsConcise reports for management and board decisions
- Reputation trackingMovement against the audit baseline over time
Reputation, Issues and Crisis Management
We design the strategy, messages and governance routines that protect reputation, and we stand with leadership when an issue becomes a crisis.
- Reputation strategyPositioning, narrative and stakeholder priorities
- Crisis preparednessProtocols, holding statements and simulation exercises
- Crisis counselSenior advisory support during live incidents
- Recovery planningRebuilding trust after a reputational setback
RESPECT Framework Capacity Building
Structured programmes, typically delivered over two to three days, that equip civil servants, spokespersons and communication officers to measure, audit and manage reputation in their own institutions.
- Civil service commissionsReputation baseline and culture change for the service
- Spokespersons and PR unitsMedia engagement, messaging and perception intelligence
- Frontline and service pointsCitizen experience and service charter development
- Leadership sessionsBriefings for boards, commissioners and executives
Public Affairs and Strategic Communications
Communication support for organisations that operate where policy, regulation and public opinion meet.
- Government relationsEngagement with ministries, legislators and regulators
- Corporate communicationsInternal and external communication strategy
- Media relationsPress engagement, briefings and spokesperson preparation
- Stakeholder engagementCommunity, industry and civil society dialogue
Governance, Policy and Leadership Advisory
Senior counsel for leaders managing institutional change, public expectations and long term positioning.
- Institutional re-engineeringAligning structure, culture and service delivery
- Subnational governanceSupport to state and local administrations
- ESG and sustainability communicationClimate action, green finance and disclosure
- Leadership positioningSpeeches, thought leadership and public profile
Your institution already has a reputation. The question is whether you can measure it.
Start with a confidential conversation about where your organisation stands with the people whose trust it depends on.